Over 150 people - municipal operators, vendor representatives, and speakers - attended this year's IAMU Broadband Conference on March 13 and 14 in Des Moines.
A new and very well received feature of this year's Broadband Conference was the Customer Service Boot Camp. Led by Jeremy Graves of Pivot Group, attendees of the Boot Camp spent the entire day on March 13th taking a deep dive into the telecommunications customer experience. Attendees said the Boot Camp gave them new perspectives on interacting with customers, selling services, and being effective in their jobs. While overall attendance in the Boot Camp was not what we'd hoped, IAMU will explore doing similar customer service training again in the future.
Outside of the Boot Camp, attendees enjoyed 15 informational sessions on a wide range of topics while also taking advantage of ample networking time. As always, the Vendor Show was a highlight of the event. Over 40 vendors were represented.
The IAMU Broadband Committee has already met to begin planning the 2020 Broadband Conference. If you have any ideas for sessions or ways to make the show better, let us know!
Broadband Bytes News
Presented by the Community Broadband Action Network and curated by Curtis Dean.