Minnesota Slams Frontier for Poor Service

A recent report from the Minnesota Attorney General is highly critical of telephone giant Frontier Communications for poor maintenance practices on its copper-based network in the state.

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In a scathing 133-page report, Frontier was accused of letting outages go on for extended periods of time, not upgrading services that in many cases are substandard, and flawed billing practices. All told, the company is accused of at least 35 state law or guideline violations.

"The findings of this investigation detail an extraordinary situation, where customers have suffered with outages of months, or more, when the law requires telephone utilities to make all reasonable efforts to prevent interruptions of service. " -- Minnesota Attorney General's report, January 4, 2019

Minnesota is not the only state to go after Frontier for shoddy service.  In 2018 the West Virginia attorney general settled with Frontier for $160 million in damages related to service outages and poor service. And there's plenty of allegorical evidence in other states that the company's services are substandard.

All told, Frontier provides services in parts of 29 states.