A new study published by the American Customer Satisfaction Index (ACSI) lists Mediacom as the lowest-rated large provider in terms of both internet service and cable TV.
Overall, the results were not encouraging for any large MSO. Verizon's FIOS came out on top of the ISP rankings, but only with a score of 70 out of 100. If any municipal ISP's were included in the study, those results were not shown in the report.
"According to users, most aspects of ISPs are getting worse," the ACSI said. "Courtesy and helpfulness of staff has waned to 76 and in-store service is slower (74). Bills are more difficult to understand (-3 percent to 71), and customers aren’t happy with the variety of plans available (-3 percent to 64)." - 2018 ACSI
Here's the ISP chart. Of particular interest is the fact that Mediacom's ratings fell by 9% despite the launch of gigabit service.
And the pay TV provider rankings
To read more about the report and to access a PDF of the full study, CLICK HERE to read the story at DSL Reports.
Lunch & Learn
Emergency Broadband Benefit Program
Wednesday, March 17, 2021
CLICK HERE to register
Broadband Bytes News
Presented by the Community Broadband Action Network and curated by Curtis Dean.