Comcast, the biggest of the big cable guys, always seems to be involved in some kind of PR nightmare. The latest is coming from the Minnesota Attorney General's office, which says the company has been lying to customers about some of the fees listed on its bills.
In a complaint filed last month, Minnesota Attorney General Lori Swanson says that Comcast has been misleading customers about why some fees were listed on their bills. In particular, consumers were told that the Broadcast TV and Regional Sports line items were "government mandated". Comcast says it's simply a matter of some of its customer service representatives misstating the source of the extra fees, not an official Comcast position.
It's not the first time that Comcast has blamed its problems on its own poor customer service. And likely won't be the last time.
CLICK HERE to read the article at Ars Technica.
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