Broadband Conference Registration Now Open

Registration is now open for the 8th Annual Municipal Broadband Conference! The event is March 13 & 14, 2019 at the Holiday Inn and Suites, 4800 Merle Hay Road in Des Moines - the same location as last year.

The conference is presented by the Iowa Association of Municipal Utilities. Again this year, Power & Tel is the Presenting Sponsor of the gathering.

The Conference is filled with educational workshop sessions and networking opportunities for communities that are operating their own broadband networks.

​A highlight of the conference is the Vendor Show and Reception, featuring companies that provide vital products, services, and support to broadband operators.

---

IAMU member registration is $130.00 for the first participant and $100.00 for each additional person. The non-IAMU members fee is $180.00 for the first person, $150.00 each for additional persons.  Registration is online at www.iamu.org/events

For a PDF of the conference flyer, CLICK HERE. The topics for the workshop sessions will be determined over the next few weeks.

Customer Service Roadshow

By popular demand, this year's broadband conference includes a day-long customer service training! Pivot Group, a nationally-acclaimed training and marketing company, will lead the Customer Service Boot Camp on March 13th from 9am to 5pm. The Boot Camp will include the following topics:

• Product training
• Understanding the broadband customer experience
• Retention techniques
• Transitioning from customer service to customer experience
• Broadband trends and the digital lifestyle
• Recognizing missed opportunities
• Customer education
• Consultative sales techniques and process improvement
• Sales habit formation
• ​Management and supervisor training

---

Participation in the Customer Service Roadshow is open to any broadband provider, municipal or otherwise. The cost for the Customer Service Road Show is just $50 in addition to registration in the Broadband Conference!

Register Today!

Register online at www.iamu.org/events. If you are an IAMU member you will need to login with your credentials to receive member pricing. If you have an issue with your member credentials, contact Josh Trout at IAMU, [email protected].